Dental practices recognize that analog phone systems aren’t sufficient for today’s needs and are looking for VOIP solutions that allow them to step up their ability to serve patients. RW Phone is an integrated phone system that connects practices and patients.
Active calls begin in a truncated form. Users typically have multiple things open on their desktop, including their practice management system. We decided to start the pop-up in a condensed form to avoid taking up too much room and distracting users from their other workflows. Then, when the user decides they want to take additional action, they can expand the shelf. The shelf contains essential call functionality, including mute, hold, a keypad, and the ability to transfer the call.
Finally, we can open the patient profile, which contains dozens of pieces of information that can make patient conversations more fruitful.
Dental practices can have multiple calls active at any given time. These calls can be in different states, including active, on hold, expanded, or truncated. With limited space on a desktop, we created “the stack”. Call modals keep stacking up until there is no more room. Then, the active call stays locked, and everything else scrolls underneath it.
Voicemail & Call Management
Finally, RW Phone allows users to quickly process through their call history. This includes all inbound, outbound, missed call, and voicemails. Essential information is presented in a format that allows for quick processing and reviewing.